Shipping & Delivery

How long does it take to get my products?

Delivery Time = Processing Time + Shipping Time

Processing Time: 1-3 business days

Shipping Time:

United State/Australia: 7-15 Business Days

Canada/Europe: 7-18 Business Days

Rest of World: 7-20 Business Days

For some remote areas, it may take up to 20-25 business days to deliver the parcel.

Why did I only receive one of my items?

If you ordered more than one item, then you could receive multiple packages. This is due to having multiple warehouse around the world.

Please check your tracking page for more info.

Returns & Exchanges

I received a damaged product.

Sorry to hear that! We'll make sure to make this right and send you a replacement. Please send us an email to help@shopstarlaa.com or contact us here.

  • Include your order # and the issue with your item.
  • Include photos if applicable.

Can I exchange my jewelry?

Unfortunately we are unable to accept returns for all of our jewelry items due to safety and health issues.

If something is wrong with your product please reach out to help@shopstarlaa.com and we'll get back to you within 48 hours.